Elabelz Customer Care

Account & password 4

• Creating an account & signing in
• Changing account details
• Do I need to create an Elabelz account to place an order?
• How to restore password

More information 4

• Where does Elabelz deliver?
• Do you have volume (or wholesale) discounts?
• Do you have a mobile app?
• Is Elabelz data confidential and secure?

Your orders 5

• Do I need to confirm my order?
• Why was my order cancelled?
• Tracking your orders
• How long would it take to receive my order?
• My order is late

Delivery, Scheduling, Delays & Delivery Charges 11

• Which shipping/courier company will deliver my order?
• I prefer a specific courier company. Is this possible?
• How much is the shipping charge?
• How much do I need to pay for the Cash on Delivery service?
• Are there any charges for VAT/Duties/Taxes/Custom fees/Clearance ?

See all 11 articles

Your returns 8

• What is your return policy?
• How much will returning items will cost me
• Can I return items that I did not pay for?
• Can I check that you have received my returned item(s)?
• How do I cancel my return request?

See all 8 articles

Payments, Store Credit & Refunds 8

• How will I receive my refund?
• What is Store Credit?
• How do I place an order using Store Credit?
• How long would it take to get my Store Credit?
• Adding a payment method

See all 8 articles

Gifts 2

• Can I purchase a gift voucher?
• I have a gift voucher can I cancel it and get a refund?

Coupons 4

• Enjoy Promotions and Discounts
• Where can I get a Promotional Code?
• If the Discount Code is not working
• Can I apply more than one Promotional Code to my order?

What do We do exactly? 1

• What do We do exactly?

Governing Law and Jurisdiction 1

• Governing Law and Jurisdiction

Enjoy Promotions and Discounts 0

Ethical and social responsibility 4

• What does ethical sourcing mean?
• What kind of fur is used in Elabelz products?
• Do you support recycling?
• How does elabelz.com contribute to the benefit of society?

Protecting your credit cards transactions 2

• Protecting your credit cards transactions
• I have received an email from a non-elabelz.com domain. What should I do?

How to contact us 1

• How can I contact your Customer Care Center?