Elabelz Customer Care
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New support ticket
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Request a call back by pressing on New Support Ticket
Knowledge base
Getting started
Account & password
4
Creating an account & signing in
Changing account details
Do I need to create an Elabelz account to place an order?
How to restore password
More information
4
Where does Elabelz deliver?
Do you have volume (or wholesale) discounts?
Do you have a mobile app?
Is Elabelz data confidential and secure?
General
5
What is the fee structure on Elabelz?
What is the Vendor Dashboard?
Planning your selling strategy
10 tips to increase your sales
What is the shipping location and why do I need it?
Orders, Delivery and returns
Your orders
7
Do I need to confirm my order?
Why was my order cancelled?
Tracking your orders
How long would it take to receive my order?
My order is late
See all 7 articles
Delivery, Scheduling, Delays & Delivery Charges
10
Which shipping/courier company will deliver my order?
I prefer a specific courier company. Is this possible?
How much is the shipping charge?
How much do I need to pay for the Cash on Delivery service?
Are there any charges for VAT/Duties/Taxes/Custom fees/Clearance ?
See all 10 articles
Your returns
8
What is your return policy?
How much will returning items will cost me
Can I return items that I did not pay for?
Can I check that you have received my returned item(s)?
How do I cancel my return request?
See all 8 articles
Payments, Store Credit & Refunds
8
How will I receive my refund?
What is Store Credit?
How do I place an order using Store Credit?
How long would it take to get my Store Credit?
Adding a payment method
See all 8 articles
Order Management
0
Packing
0
Shipping
0
Returns Management
0
Gifts and coupons
Gifts
2
Can I purchase a gift voucher?
I have a gift voucher can I cancel it and get a refund?
Coupons
4
Enjoy Promotions and Discounts
Where can I get a Promotional Code?
If the Discount Code is not working
Can I apply more than one Promotional Code to my order?
FAQs
What do We do exactly?
1
What do We do exactly?
Governing Law and Jurisdiction
1
Governing Law and Jurisdiction
Enjoy Promotions and Discounts
0
Ethical and social responsibility
4
What does ethical sourcing mean?
What kind of fur is used in Elabelz products?
Do you support recycling?
How does elabelz.com contribute to the benefit of society?
Protecting your credit cards transactions
2
Protecting your credit cards transactions
I have received an email from a non-elabelz.com domain. What should I do?
Contact us
How to contact us
1
How can I contact your Customer Care Center?
Inventory
Listing
0
Inventory Management
0