Payments, Store Credit & Refunds

How will I receive my refund?
Refunds come as Store Credit on your account if you paid by cash or back onto your bank card, if you paid by card after deducting any applicable fees.
Tue, 28 Apr, 2020 at 11:06 PM
What is Store Credit?
Store Credit is the amount of money on your account that you may use to make purchases. There is no expiry date and you may apply it at the checkout page. C...
Sat, 14 Mar, 2020 at 1:18 PM
How do I place an order using Store Credit?
Simply place your order as usual, at checkout, you may select “Store Credit” as payment method where your balance should clearly show. If you had any issue,...
Sat, 14 Mar, 2020 at 12:32 PM
How long would it take to get my Store Credit?
You get it immediately upon approval. After your returned items pass quality control the credit will show on your account. The return process will be a maxi...
Sat, 14 Mar, 2020 at 1:21 PM
Adding a payment method
To set up payment channels on your account, Go to your account on          2. Select payment from the menu bar.         3. Click th...
Fri, 1 May, 2020 at 1:37 PM
I have been contacted asking for my identification card, why?
You may receive an email asking for a copy of your ID if:      - Your credit card has an anti-fraud flag issued by the bank. In this case, we are requir...
Tue, 28 Apr, 2020 at 11:07 PM
My credit card I used is no longer valid; can I get my refund on another card?
We can only refund the amount back to the bank card which has been used for the purchase.
Tue, 28 Apr, 2020 at 11:08 PM
How long would it take to show the refund on my credit card?
It usually takes 8 working days, while Store Credit shows immediately.
Sat, 14 Mar, 2020 at 1:26 PM